FAQ

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DOC Travel is a car rental company who operate with their own cars and driver which ensures you will get the service which operated by themselves not a aggregate who don’t have control on the cars and drivers. We having Online 24*7 customer care for any kind of support.

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No. You can use our service fully without register in our website. You just need to provide your details (name, Email mail, contact no., Pick up address) at the time of booking request.

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Whether a booking is made online or over the phone-call, a confirmation mail/sms would be sent to you via e-mail/sms, which would include your reservation number and trip details for further communication with DOC Travel.

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The taxi and driver details will be sent to you 8 hours prior to the pick-up time.

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You would receive Driver and Taxi details at least 8 hrs prior to your pickup time. We recommend you speak to driver as soon as you get his details. In case driver is not reachable or not answering your call, please contact our customer support.

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First of all we never do this but in certain condition if it’s happen the vehicle you booked doesn't show up, we will offer you a full refund.

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We ensure our vehicle reach in reporting place on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle.

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For on-road safety, we provide our own operated cars which physically checked on routine basis for cleaning, maintained and drove only courteous, reliable, trained and experienced chauffeurs which even well versed with regional routes to drive safely; so, you can feel relaxed and comfortable about your safety while riding one of our rental cars.

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You must make a booking at least 4 hours prior to the pick-up time in order to get a taxi. However, the actual confirmation is given based on the availability of the taxi at the required location and time or you are requested to call our customer care team and get confirmation for your requirement.

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We understand that many a travelers plan their trip way in advance so we accept 180 days booking in advance for a taxi.

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You can modify a booking by sending an email to (our official mail id) or calling us on (24x7) customer care no. You can change the pick-up date, time, location, passenger details or vehicle type 2 days before. However, the confirmation of modification depends upon the availability of taxi on modified time and date. After that, there will be a cancellation charge as per cancellation policy.

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You can email us at (our official mail id) or call our (24x7) customer care number for booking cancellation. You will need to provide you’re booking reference number and contact details for the same.

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one-way car rental fares is Fixed cost which include base cost (fixed by DOC Travel), Toll charges, State tax, Driver day 7 Night allowance. Only Parking will be extra paid by Hirer on actual basis where ever applicable.

So Calculation for Outstation One way as follows:

= Fixed Cost = Total

= Total + Parking(if any) + (total*Service tax %) = Grant Net total Cost for the trip

= Grant Net total Cost for the trip – Less adv. Paid to DOC Travel – Adv. Paid to driver during the trip = Net Payable to Driver for the trip end

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Local full day car rental is provide by DOC Travel in fixed cost basis. The fixed cost varies with car model. This Fixed cost is applicable for 8hrs.*80km only other then this Extra km and hours will be chargeable as per car model extra per km rate & hour charges basis.(distance calculate from garage to garage-maximum 15 km one side).

So Calculation for Local full day package as follows:

= Base cost + extra km *(extra km rate) + extra hour * (extra hour rate) = Total

= Total + (toll, parking on actual) +(total*Service tax %) = Grant Net total Cost for the trip

= Grant Net total Cost for the trip – Less adv. Paid to DOC Travel – Adv. Paid to driver during the trip = Net Payable to Driver for the trip end

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Airport Transfer Pick up/drop car rental is provide by DOC Travel in fixed cost basis. The Fixed Cost varies with car model. This base rate is applicable for/to Airport to your destination.

So Calculation for Local full day package as follows:

= Base cost + extra km *(extra km rate) + extra hour * (extra hour rate) = Total

= Total + (toll, parking on actual) +(total*Service tax %) = Grant Net total Cost for the trip

= Grant Net total Cost for the trip – Less adv. Paid to DOC Travel – Adv. Paid to driver during the trip = Net Payable to Driver for the trip end

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If you cancel the booking 24 hours prior to the time of journey, full advance paid by you at time of booking will be refunded. No amount will be refunded in case of cancellation within 24 hours to the time of journey.

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We only offer an AC taxi and you may find our rates lesser than a Non AC taxi.

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1) Before trying a new online merchant with whom you would like to shop, if you have an option get in touch with his customer support team & get information on their physical location, address & phone number. Also check on the merchants credibility online.

2) Do not shop online using a wireless network & also avoid shopping online when browsing in an internet cafe.

3) Be sure to spend time to understand pricing, terms & conditions, policies framed the online merchant before you buy products or services online which will help you to make an informed decision.

4) Generally online transactions require a user to log in to website where he wants to buy products or services. It is advisable that you keep your password confidential and create the password strong enough (alpha numeric) when you register with the merchant.

5) Shop with websites who are empowered with SSL technology. This helps to you to make credit card transactions in the safest & most secured way because the payment gateway of the merchant will receive your credit card details in an encrypted manner.

6) After you make payments online & complete an online shopping transaction keep hard (or) soft copies of the order confirmation page which enlists all details of the products ordered. This documentation also helps to communicate with the merchants in case of any future issues.




DOC Travel Accept all Major MasterCard, Visa, Maestro Cards, Debit Cards and Cash Cards & provide customer service All days. Or you can reach us at (24x7): +91 975 630 3030